Terms & Conditions

PLEASE READ THESE SERVICE TERMS (“TERMS”) CAREFULLY BEFORE USING THE SERVICES OFFERED BY KLEARFORCE, INC. (“KLEARFORCE”). BY INDICATING ACCEPTANCE OF THESE TERMS THROUGH KLEARFORCE'S ONLINE ENROLLMENT PROCESS OR EXECUTING AN ORDER FORM THAT REFERENCES THESE TERMS, YOU (“CUSTOMER”) AGREE TO BE BOUND BY THESE TERMS (TOGETHER WITH ALL ORDER FORMS AND THE BUSINESS ASSOCIATE ADDENDUM (THE “BAA”) BETWEEN THE PARTIES (IF ANY), THIS “AGREEMENT”).

If you are using Klearforce Services on behalf of a company or other legal entity, you represent and warrant that you are authorized to bind that entity. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

1. Services

Klearforce provides a web-based platform that connects to a customer's practice management system and other authorized systems to verify dental insurance coverage for upcoming appointments and generate clear, office-ready insurance benefits breakdowns. Services are provided on a subscription basis as described on the Klearforce website or within the application.

2. Authorized Access; Use on Customer's Behalf

Customer authorizes Klearforce to access insurance payer portals, practice management systems, and related third-party systems on Customer's behalf using credentials or access methods provided or approved by Customer. Customer represents and warrants that it has all rights, permissions, and patient consents necessary to grant such access and that such access does not violate any third-party terms or applicable laws.

3. Service Updates

Klearforce may enhance, modify, or discontinue features of the Services at its discretion. Material changes will be communicated in advance when reasonably practicable.

4. Ownership; Feedback

Klearforce retains all right, title, and interest in the Services and related intellectual property. Customer may provide feedback, which Klearforce may use without restriction or obligation.

5. Confidentiality

Each party will protect the other's Confidential Information using reasonable care. Confidential Information does not include information that is public, independently developed, or lawfully obtained from a third party.

6. Fees; Payment

Customer agrees to pay applicable subscription fees as posted or agreed at the time of purchase. Fees are nonrefundable except as required by law. Customer is responsible for applicable taxes.

7. Acceptable Use

Customer shall not misuse the Services, including reverse engineering, scraping, unauthorized third-party use, or violating applicable laws. Customer is responsible for compliance with privacy, data protection, and healthcare regulations.

8. Customer Data

Customer retains ownership of its data and represents it has all rights and consents to provide such data. Klearforce will maintain reasonable safeguards and may use aggregated, de-identified data to improve the Services.

9. Third-Party Integrations

The Services may rely on third-party systems and integrations. Klearforce does not control and is not responsible for third-party availability, accuracy, or functionality.

10. No Coverage Guarantee / Not a Payer Determination

The Services are provided for informational purposes only. Klearforce does not guarantee accuracy, completeness, or applicability of insurance information. The benefits breakdown generated by Klearforce does not constitute a payer determination or coverage guarantee. Customer remains responsible for verifying coverage and eligibility directly with the insurance payer.

11. Termination

Either party may terminate access to the Services for material breach not cured within 30 days of notice. Upon termination, Customer access will be disabled and data may be deleted in accordance with Klearforce's data retention policies.

12. Indemnification

Customer will indemnify Klearforce from claims arising from Customer Data, misuse of the Services, or violation of this Agreement. Klearforce will indemnify Customer against third-party claims alleging the Services infringe intellectual property rights.

13. Disclaimer

Services are provided “AS IS” without warranties of any kind.

14. Limitation of Liability

Klearforce's total liability shall not exceed the fees paid by Customer in the 12 months preceding the claim. Neither party is liable for indirect or consequential damages.

15. Trial Use

Trial or free Services are provided without warranty, and liability is limited to $1,000.

16. Miscellaneous

This Agreement constitutes the entire agreement and is governed by Delaware law. Disputes will be resolved in courts located in Loudoun County, Virginia.